Customer Engagement

Customer experience is now much more than just about the sales journey, it is about a brand connection, feeling heard and understood. It should be top priority. To encourage and retain customers, you need to interact, share experiences, and listen to their feedback. Tribes work in partnership with our clients to help them understand their customers, creating bespoke customer feedback programmes help clients understand what constitutes as good customer experience. Tribes have the knowledge and experience to gather feedback putting customers in the driving seat, using a range of qualitative and quantitative online tools at various touch points across their journey. Customised solutions are available for organisations of any size – from SMEs to multi-nationals.
Some examples include:

• FMCG: Large quantitative segmentation study and qualitative focus groups for leading S&E drinks brand, with a focus on the e-commerce shopper experience – annual
• Mobile: Annual customer and supplier feedback survey for mobile supplier